It is a matter of fact that in today’s world customer service has an important role in determining the profitability and the reputation of a business organization that operates in travel and tourism industry. It can surely be said that it is one of the major factors that provides a competitive advantage to a business organization whose management effectively implement various customer service policies in the workplace. The business leaders of the organizations like hotels, restaurants and membership clubs thus should stress on introducing various customer service policies in their organizations. in this regard it should be mentioned that not only business organizations operating under travel and tourism industry, but the managements of all types of business organizations should think about introducing effective customer service policies in the organizations so that their enterprises can experience better productivity along with increased reputation and profitability due to higher customer satisfaction level. In Continue reading
Marketing Management
Marketing management combines the fields of marketing and management. Marketing consists of discovering consumer needs and wants, creating the goods and services that meet those needs and wants; and pricing, promoting, and delivering those goods and services. Doing so requires attention to six major areas – markets, products, prices, places, promotion, and people. Management is getting things done through other people. Managers engage in five key activities – planning, organizing, staffing, directing, and controlling. Marketing management implies the integration of these concepts.
Global Branding – Issues, Challenges and Strategies
A global brand is the product or services that bring along their identity (brand) which is available in many nations and, though it may differ from one country to another, the localized versions have a common goal and a similar identity. In other words, global brands carry one brand name or logo together with it. A global brand can carry one name or logo and thus be recognized worldwide, however, the product may not be of the same standard at all. Global branding can be influenced by some the issues like social and culture, the economics of the country, and political condition in a country. Besides, a lot of the marketers in the world are facing the problem of customizing or standardize their products and services. Marketers tend to influence by major challenges before they went for global branding, at the same time, the marketers should also make decisions to Continue reading
Ethnocentrism in International Marketing
International marketing activities are interlinked with a firm’s corporate goals, objectives and strategy. The overall aims, objectives and strategy of a firm has a great impact on international marketing decisions e.g, whether to enter new uncertain markets and how maximum would be risk that the firm is ready to take or the level of control required over international operations. There is no denying in fact that a person’s self reference criterion (SRC) and an associated ethnocentrism are a two primary obstacles to success in international marketing. Self reference criteria is defined as an unconscious reference to one’s own cultural values, experiences and knowledge as a basis for decisions. Ethnocentrism is closely connected to self reference criterion. Ethnocentrism can be defined as the nations that one’s own culture or company knows best how to do things. Ethnocentrism has been seen particularly a problem in the American managers at the beginning of Continue reading
4 C’s of Contemporary Marketing Mix
The contemporary market has developed with the approach of more prominent customer-centric marketing conditions. Companies’ main focus is to work with consumers, identify their needs, and design products according to their needs. We can see a shift towards personalization, interactivity, and genuine, direct discourse with the client. These changes have made way for innovation, customization, and networking. These new methodologies permit marketers not only to build a relationship with the target group but also to recognize the constantly changing consumer behavior. Moreover, it has also enabled the markets to react quickly to their competitors and anticipate future market trends. Hence, all these developments have provoked the advancements of new theoretical approaches that deal with specific rather than general marketing issues and situations. It’s further feasible for companies to interact with and administer the consumer better with the help of digital platforms. Contemporary marketing incorporates the following marketing mix in the Continue reading
Social, Societal, and Socially Responsible Marketing
Nowadays companies are required to take care of long term and overall interests of customers. As a number of social issues like the global environmental issues, the exhaustion of natural resources, and the infinitely increasing numbers of population have appeared companies’ effort for long-term interests of customer increases demands for social benefits. A number of health and social issues are concerned with behavior causes that are the result of voluntary behavior. The production and operation should take the long-term benefits of society into account as a whole as well as the interest of consumers which is the common ground of the social marketing concept. The corporations have to find out what target groups want and need and derive maximum satisfaction from customers while they enhance and maintain welfares in the community. The main concept of social marketing is providing a way of dealing with such problems by changing the behavior Continue reading
What Is Price Perception?
Price perception is one of the leading variables when it comes to consumers buying process. Economists, market researchers have already undergone researches and predict that in buying decision price are the driving forces. Several studies explain and determine and explain the same fact thereby concluding the fact with decision making. The determinants of price perception can be both rational and psychological factors. The other factors may become psychological factors and prestige. The key variable to explore and explain consumers’ price perception is the degree of understanding the psychological process of consumers’ price perception. When a firm has seasonal demand, the discrepancies are observed between the supply and demand. Generally the firm has excess supply at the time of low demand and scarcity when there is high demand. If the firm commercializes goods and faces seasonal demands, it can minimize the effect through good management of production and storage. The problem Continue reading