Competition level within every industry is constantly growing and businesses try to find any possible ways to improve quality of products and services. However, quality is quite a complex concept that can be viewed as a measure of perfection. Quality improvement leads to a perfect product that is meant to satisfy the customer. In the early 1980s, the seven management and planning tools were designed as major tools for effective planning and management of processes, which are above the quality operation. They are as follows: 1. Affinity Diagrams The first of the tools in the list is Affinity diagrams. The affinity diagram is a visual brainstorming instrument that can be used to categorize various facts and data, ideas and opinions by a proximity factor. It is especially useful for the purpose of systematization of big data into groups and categories, according to some forms of affinity. In its own turn, Continue reading
Operations Management
ABC System of Inventory Control
Inventories include raw material inventory, work-in process inventory and finished goods inventory. The goal of effective inventory management is to minimize the total costs – direct and indirect – that are associated with holding inventories. However, the importance of inventory management to the company depends upon the extent of investment in inventory. It is industry-specific. In the case of a manufacturing company of reasonable size the number of items of inventory runs into hundreds, if not more. From the point of view of monitoring information for inventory control, it becomes extremely difficult to consider each one of these items. The ABC analysis comes in quite handy and enables the management to concentrate attention and keep a close watch on a relatively less number of items which account for a high percentage of the value of annual usage of all items of inventory. The ABC System of Inventory Control is based Continue reading
Quality Control (QC) – Meaning, Definition, and Benefits
What is Quality? Quality has become one of the most important factors of consumers decision in selecting a product among competing products (services). This phenomenon is wide spread regardless of the fact whether the consumer is an individual organisation, retail store, or a military defense programme. The quality of products / services can be evaluated in several ways. It is important to identify different dimensions of quality Garrin (1987) discusses eight components or dimensions of quality as follows. Performance (Will the product do intended job?) Reliability (How often does the product fail?) Durability (How long does the product last?) Serviceability (How easy is it to repair the products?) Aesthetics (How the product looks like?) Features (What does the product do?) Perceived Quality (What is the reputation of the company?) Conformance to standards (Is the product made exactly as the design indented?) Meaning of Quality Control Quality control is defined as Continue reading
Method Study
Method Study is a technique which analyses each operation of a given piece of work very closely in order to eliminate unnecessary operations and to approach the quickest and easiest method of performing each necessary operation; it includes the standardization of equipment, method and working conditions; and training of the operator to follow the standard method. The philosophy of method study is that ‘there is always a better way of doing a job’ and the tools of method study are designed to systematically arrive at this better way of doing a job. Method study is essentially used for finding better ways of doing work. It is a technique for cost reduction. Method Study may also be defined as the systematic investigation of the existing method of doing a job in order to develop and install an easy, rapid, efficient and effective and less fatiguing procedure for doing the same Continue reading
Important Aspects of Total Quality Management (TQM)
Total Quality Management (TQM) is a management philosophy that supports the process of continuous improvement within an organization and where total emphasis is placed on the customer. In the socioeconomic viewpoint, TQM defines the customer as all members of society and facets of environment that interact with the activities of the company. TQM is also defined as a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. The goal of TQM philosophy is – “Do the right things right the first time, every time.” One of the principal aims of TQM is to limit errors to 1 per 1 million units produced. Total Quality Management (TQM) is a significant advance over traditional Quality Control (QC) programs. Traditional QC concerns itself with the number of final items found defective, replacing them with good items, or else negotiating the predicted failures into a supply Continue reading
Just-In-Time (JIT) Method – Eliminate Waste and Improve Productivity
Just-in-time or JIT means producing goods and services exactly when they are needed, like for example a new company opens that is producing steering shaft for automobiles. The company, under the JIT system, will set up the machines to produce the jobs in a row from those who collect the metals at one end, all of the way to those who ship the product at the other end of the factory. The people at each station, as they receive the product, take the job order, perform their duties on the product, and then transfer the product out to the next station after their work is completed. Along the way, the product is screened for infirmities, and if they exist, the line is stopped until the defect is repaired. In the end, the shipping agent will receive the product and ship it to the customer. All along Continue reading