Many managers or team leaders feel quite threatened by the whole concept of delegation — after all they may have taken some time to reach their current position, so why should they start to give their much coveted job away? Benefits of effective Delegation Benefits to the organization: Optimum use of staff resources Tasks performed at the cheapest rate consistent with quality Wider ownership of company mission and objectives Reduce vulnerability to unexpected absences Benefits to the manager: Free time for more vital tasks Develops staff for wider role Increased staff motivation Spreads the ownership of achieving departmental objectives Benefits to the individual: Develops increased skills or knowledge Motivation Shows wider view of the company Builds trust and confidence Trying to decide what to delegate is made easier if we first of all decide which tasks should not be delegated. Things to consider when deciding what to delegate: Ruthlessly analyse Continue reading
Management Basics
The 7 Core Principles of Customer Service
In any field either business, company or an institution they are usually guided by the principles of customer service. These principles help them improve the services and maintain a good relationship with their customers. Here are some of the principles of customer service that are core in any business or company. Through the core services, customer service techniques will govern the organization of the quality of service. The seven principles of customer service include; speed, accuracy, clarity, transparency, accessibility, friendliness and efficiency. Speed: This has been critical to many organizations. Through speed and responsiveness, it will determine the quality of service provided in an institution. As one may know, the ability to respond to the customer need has an impact on both the customer satisfaction and dissatisfaction. For companies to improve on their customer service, they ensure they have good responsiveness. There are various types of responsiveness which include first Continue reading
Management Principles: Principle of Bureaucracy
According to the name bureaucracy theory was evolved by the German sociologist Max Weber (1864-1920). The principle of bureaucracy is based upon hierarchy of authority and web of rules and relations. It visualizes a machine model of organisation characterized by impersonal control over human beings. Characteristics of Principle of Bureaucracy A well-defined hierarchy of authority with clear lines of authority and control and responsibility concentrated at the top of the hierarchy. A high degree of specialization. A division of work based on functional departmentalization. A system of rules covering the rights and duties of employees. A definite system of procedures for dealing with the work situation and “rationally” coordinating activities. A centralized system of written documents (“the files”) for collecting and summarizing the activities of the organisation. Impersonality of relationships between employees. Recruitment of managers on the basis of ability and technical knowledge. The bureaucracy, or “bureaucratic model,” was one Continue reading
Difference Between a Team and a Group
The terms team and group are often used interchangeably in management subjects, but there are some differences between these two concepts. A group is a collection of individuals who coordinate their individual efforts. On the other hand, at team is a group of people who share a common team purpose and a number of challenging goals. The notable difference between a team and a group is that: A group may be formal or informal where as a team is necessarily formal. A group may or may not have a common goal to work towards but a team efforts are clustered towards the attainment of organizational objectives. A group can be organizational or social. A team is mostly organizational. A group is an aggregate of persons with close inter relationships. A group is a cluster of two or more individuals who interact with each other on a relatively enduring basis, identify Continue reading
Effects of Innovative Culture on Organizations
Growth creates a need for structure and discipline, organisation changes which can strain the culture of creativity that is so vital to future success. To sustain competitive advantage, companies need to institutionalize the innovation process; they need to create an internal environment where creative thinking is central to their values, assumptions and actions. Management changes and management generally is about implementation. When the managers of an enterprise feel pressured, the fear-driven response is generally to implement better and which generally results doing more of the same only quicker or cheaper. While this is great for doing more of the same, it is still the same and meanwhile everything else is changing — customer’s needs, technology, society, macroeconomics and geopolitics are all changing. Innovation is the engine of growth. It is also a mindset — meaning it is influenced by beliefs, values, and behavior. Company culture therefore has a huge influence Continue reading
Confidence and Success
Confidence is a funny thing — sometimes it’s difficult to imagine why someone doesn’t feel confident about their ability to handle a situation when we know they could easily do it. A key issue to understand is that inside all of us there’s a voice which determines how we react to many of life’s situations. It’s a voice which tells us which things we’re good at and which things we’re likely to fail at. It’s a voice we generate ourselves based on many years of experience of life. Very often it can be helpful but it can also be a great handicap. Never underestimate the power of positive thinking. Every day we hear about human achievements which initially, people probably scoffed at and said ‘You’ll never do it!’ However when someone really believes in their ability to deliver, they often make it. Most people go through their Continue reading