Comparing Six Sigma and Total Quality Management (TQM)
Six Sigma Six Sigma is the management technique based on project development and improving critical services and products of a firm. Therefore, Six Sigma aims to reduce product defects, reduce maintenance costs, and increase production effectiveness and efficiency to achieve these improvements. The techniques also aim at improving the understanding and satisfaction of clients’ needs and corporate governance by enhancing the competitive advantage of firms. The mechanism improves productivity and a company’s financial performance by establishing measures of correcting an organization’s internal controls. The primary aim of the Six Sigma mechanism is to improve the firm’s process capabilities by using various statistical tools. It reduces waste and eliminates costs that do not add value to the firm’s performance. The main objective of this technique is to improve service delivery and enhance customer satisfaction after correcting the critical business process which would cause delays in their performance. When the importance of Continue reading