Identifying and Managing Project Risk

Risks are those events or conditions that may occur and whose occurrence has a harmful or negative impact on a project. Project risk management aims to identify the risks and then take actions to minimize their effect on the project. Project risk management entails additional cost. Hence project risk management can be considered cost-effective only if the cost of managing project risk is considerably less than the cost incurred if the risk materializes. Components of Project Risk Management Important components in project risk management are: Risk Assessment — The assessment and identification focuses on enumerating possible risks to the project. Identify the possible risks and assess the consequences by means of checklists of possible risks, surveys, meetings and brainstorming and reviews of plans, processes and products. The project manager can also use the process database to get information about risks and risk management on similar projects. Risk Control — Identify Continue reading

Becoming a Successful Learning Organisation: Case Study of Apple

When faced with the challenges and difficulties in business environment nowadays, business need to improve knowledge continuously to survive and remain competitive with other business. Meanwhile, “learning organization” and “best practices” are two important concepts that can help businesses succeed. From an unknown organization has now become a famous brand with business strategy, the way in breaking success, Apple is one of the business organization encourages continuous personal learning  to be able to overcome difficulties in the market today. We should study how organizations learn and practice such as Apple to see the strategic vision and ways of doing business that many companies in the world by surprise. How does Apple become a Learning Organization? Learning organization is one that sought to create their own future, said that learning is a continuous process and innovation for its members, and one in which the development, adaptation, and transform itself to meet Continue reading

Minimizing Resistance to Change through Discussions

When as many as possible of those people involved in a change  understand as much as possible about it and its consequences, resistance is likely  to be reduced. It is management’s job to develop this understanding. Resistance  will be prevented to the degree that the change agent help the change affected  people to develop their own understanding of the need for change, and an  explicit awareness of how they feel about it and what can be done about their  feelings. Such an understanding will occur only when the information provided  is sufficient, factual and accurate. Management can transmit information about a  proposed change and its probable consequences to those affected or concerned  in a variety of ways. Fundamentally, there are only three practical media for  communication; written material, audio-visual and oral. No single means,  however, should be relied on exclusively. The more complex the change, the  greater will be the Continue reading

How to Use Customer Service as a Competitive Advantage for Small Businesses?

Customer service is the provision of service being provided by the seller to customers before, during and after a purchase of any product. A customer is a person who buys products (goods or services) from a shop or a business organization. Customer service is a series of activities designed to enhance the level of customer satisfaction — that is, the feeling that a product or service has met the customer expectation. It is also the process of assisting another person or persons who buys goods and services from a shop. In order to make the organization effective and productive, all the employees need to develop a positive service attitude towards customers. The goal of quality customer service in any organization is to send a positive message with a good attitude to the customers to make them more loyal and happy thereby. Such a message must focus on addressing the needs Continue reading

Project Life Cycle

A project is a sequence of activities that has a definite start and finish, an identifiable goal and an integrated system of complex but interdependent relationships. Project Life Cycle consists of sequential phases through which projects undergo. Phases  of a  Project Life Cycle The phases are important in planning a project since they provide a framework for budgeting, manpower, resource allocation, scheduling project milestones, project reviews etc. All projects go through the following stages whether big or small. 1. Project Idea /Conception An idea regarding intervention in a specific area to address and identify a problem is developed or formed. Sources of ideas include Market demand where one may be facing increasing demand thus becoming a problem Technological changes- this forces an organization to change in order to make use of the new technology Natural calamities like fire, floods, landslides, drought etc. Resource availability- makes use of the available resources Continue reading

Project Organization Structure

Project organization structure is used to complete a project or task.   The project manager has people from several functional departments such as production, finance, marketing and so on.   Specialists are drawn to perform their respective roles in the total project.   The project organization structure is derived not from some principles but from the job requirements.  Project organization structure brings together people of different expertise for the completion of the project.   As soon as the project is completed, the experts are returned to their original departments in the head office.   For example, in a bridge construction project, the engineers, financial manager, human resources people and other related people are brought to the sit of the project where project organization, the structure and process, is developed.   The people are organized and allocated specialized jobs by the Project manager who will be the top person managing the Continue reading