Total Quality Management (TQM) – History, Concepts, and Principles
Quality Control processes in business are aimed at ensuring a good or service is of the standard of quality that the manufacturer or supplier has determined. Under the concept of Total Quality Management (TQM), quality control extends to every aspect of the way a business operates. In the case of a manufactured good it means that during design, production, and servicing the quality of work and materials must be up to the standard laid down. The emphasis put on quality control in many countries in recent years was to a large extent a response to the competitive edge Japanese businesses had achieved by paying attention to quality. However, it was an American management consultant, W. Edwards Deming, who brought the message to the Japanese that “the consumer is the most important part of the production line”, and who taught them methods that would help them control quality. He was Continue reading