Kaizen – Understanding the Japanese Business Philosophy of Continuous Improvement

Operations Management

Role of Leaders in Shaping Organizational Culture

Management Principles

Organizational Culture – Development and Importance

Management Principles

Five Important Organizational Cultural Models

Management Principles

The Customer Satisfaction Model – Based on American Customer Satisfaction Index (ACSI)

Marketing Management

The BCG Growth Share Matrix

In the late 1960s a consultant for the Boston Consulting Group presented his ideas about cash deficient and growth deficient businesses and the need for a balance between cash generators and cash users. After that  the Boston Consulting Group developed a portfolio business model based on this thinking. The model, the BCG matrix or growth share matrix, was based on the Boston Consulting Group’s knowledge and work in the area of the experience curve and of the product life cycle and how they relate to cash generation and cash requirements. The growth share matrix was intended to analyze a portfolio from a corporate perspective because it is only at that level that cash balance is meaningful. A business may, however, be segmented further using this diagnostic tool to understand the positions of its various product lines or market segments. This portfolio can therefore be made up of products in a Continue reading

Abey Francis

Minimizing Resistance to Organizational Change

Resistance to change be those affected is often the single most formidable obstacle to its successful realization. It is to be understood at the outset that resistance to change is not, the fundamental problem to be solved. Rather, any resistance is usually a symptom of more basic problems underlying the particular situation. To focus the attention of symptom alone will achieve at best only limited results. The effective solution is that one must look beyond the symptom that is resistance to its more basic causes. It is quite appropriate and practicable for a manager to focus on situational and environmental factors that cause resistance. Many of these are directly within management’s control. Probably, efforts to minimize any resistance should be undertaken while it is still potential rather than real. There are different methods that the managers can use to  minimizing resistance to organizational change. Fundamentally, there are only two strategic Continue reading

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How to Eliminate Waste in Manufacturing?

What is Waste in Manufacturing Term? Waste Squander disposal is a standout amongst the best approaches to expand the gainfulness of any business. Forms either add esteem or waste to the creation of a decent or administration. The seven squanders started in Japan, where waste is known as “Muda.” “The seven squanders” is an apparatus to additionally order “Muda” and was initially created by Toyota’s Chief Engineer Taiichi Ohno as the center of the Toyota Production System, otherwise called Lean Manufacturing. To wipe out waste, it is imperative to see precisely what waste is and where it exists. While items altogether contrast between industrial facilities, the regular squanders found in assembling conditions are very comparative. For each waste, there is a technique to lessen or take out its impact on an organization, consequently enhancing general execution and quality. We’ve all heard the expression, “you can’t make something out of nothing.” Continue reading

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Why Do Small Businesses Fail?

More and more people are considering starting their own business. By opening a business there could be a large profit to be made. However, there are losses may occur as well. Some peoples argued that starting a business in a field that they know well would not fail. Knowing if starting a business at all is what most small businesses fail to consider. According to an SBA Study done in 2005, “About 1/3 of Small Businesses fail in the first 2 years, and just over half fail within 4 years.” These statistics are depressing for people looking to start up a new venture. SMEs in successful business networks can generate up to 50% more in gross revenues than firms that work in solitude. However, the most significant reason for this high failure rate is the inability of SMEs to make adequate use of essential business and management practices. Although failures Continue reading

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Case Study of Sony: Successful Implementation of Stakeholder Management

Through an established set of public relation protocols, Sony uses a broad set of communication activities that are employed to create and maintain favorable  relationship with the various stakeholders that include employees, shareholders, suppliers, media, educators, potential investors, financial institutions, government agencies and officials as well as society in general. Stakeholders who need any information concerning Sony, they could retrieve them readily from the company’s website. In this way Sony creates a common platform (touch-point) where mutual relationship with its stakeholders is facilitated, including serving the wishes and demands of its customers. Sony satisfies its customers by offering innovative products without having to compromise to quality and reliability. This helps to attract new customers as well as retain existing ones. In order to ensure that all specific needs are met, Sony set up sales and marketing offices in every place that the company has businesses in. Sony’s CEO, Nobuyuki Idei, Continue reading

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Human Reactions to Organization Change

There is a very close relationship between change and human attitudes. Every individual reacts to the change according to their individual attitude. Human reaction to change does not depend upon logic. Generally, depends upon how a change will affect ones needs and satisfaction in the organization. Attitudes are very important in determining the resistance to change. Read: Planned Organizational Change Process The employees reaction to organization change any occur in any of the following forms, 1. Acceptance Acceptance of the change depends on the perception of the employees towards the change. So, all the changes are not necessarily restricted. If an employee perceives that the change will affect his/her favorably, then he/she will accept the change. For example if workers have to stand before a machine throughout the shift, they will like the introduction of new machine which will allow them to sit while working. 2. Resistance All the changes Continue reading

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