Reputation Risk in E-Banking
Reputation Risk in E-Banking is the current and prospective risk to earnings and capital arising from negative public opinion. A bank’s reputation can be damaged by Internet banking services that are poorly executed (e.g., limited availability, buggy software, poor response). Customers are less forgiving of any problems and thus there are more stringent performance expectations from the Internet channel. Hypertext links could link a bank’s site to other sites and may reflect an implicit endorsement of the other sites. Risk of damage to the bank’s reputation goes along with the other risks. It can arise, for example, from operational risk even if customers suffer no actual damage. If a hacker successfully breaks into a bank’s website and makes alterations, the bank concerned can suffer substantial damage to its reputation although customers’ balances are safe and the hacker has not obtained any financial benefit. This does not only affect the individual Continue reading