In real workplaces, people have to learn how to work in a group but the first thing that the individual should learn is how to control their emotions. Emotion is an influential factor in teamwork, cooperation and in the process of helping people. As workers perform their work within a good cooperation, they can build up the reputation of a corporate beside the ethical behavior of themselves. Normally individuals contribute necessary energy for organizational emotional intelligence. Sometimes, there will be a conflict among team member and this may slow down the process of work. If all individuals in the group can each control their emotion, this situation will not happen. That is why emotional intelligence is very important than cognitive intelligence. Individual that can manage their emotion well are categories as a high emotional intelligence’s people. Individuals with high emotional intelligence level are more likely to attend the daily work Continue reading
Emotional Intelligence
Emotional Intelligence in the Workplace
At the work place the ability to exercise clear and sound judgement in situations that the jobs role presents solely depends on the emotional intelligence employees possess. It encompasses the ability to manage their own impulses, cope with change, effectively communicate with others, and solve problems and being able to make use of humor to defuse a tense situation. Such employees have the ability to empathize with others, are optimistic in the face of down turns and are effective in resolving customer complaints. Therefore emotional intelligence plays a vital role in separating top performers from weak ones at the work place. At the work place certain emotional quotient competencies correlate with each other to make it a successful place, such competencies include; 1. Social Competencies Social competencies describe a person’s ability to handle relationships. Inherent in the person is the awareness of the feelings and concerns of others. The social Continue reading
Salovey and Mayer’s (1990) 10 Original Facets of Emotional Intelligence
Emotion is a relatively difficult concept to clearly delineate but it is generally accepted that it is an organised mental response that includes physiological, experiential and cognitive aspects. Emotions are largely, but not exclusively, related to interpersonal relationships and specific emotions are relatively resistant to cultural and individual differences, although these can affect the way in which emotions are expressed or perceived. Personal intelligence is defined as the feelings and emotions of oneself and the ability to understand and interpret these feelings in order to guide behaviour. This can be expanded into emotional intelligence by including the application of this knowledge to other people and also to regulate actions based on it. The term emotional intelligence (EI) per se was coined in 1990 by Salovey and Mayer. The term EI applies to an ability to process emotional information in an appropriate way, with a balance being achieved between emotion and reason. Continue reading
Developing Self-Management Skills
Sometimes we believe our environment is responsible for our mood. For example, some people are troubled when it rains, and blame it for affecting their temper. Others have an early morning mood when they “get out of the wrong side of the bed.” Others are troubled by the shortness of winter days…..And yet others need alcohol etc to feel okay. A very common way people express themselves to describe the impact of this external environment is by using a technical metaphor, such as: “He just knows how to push my buttons,” “It’s a grim day,” “What a depressing environment,” “When they do such and such a thing, they make me mad!” However, when you ask apparently absurd questions, such as: “How interesting, where is your buttons? What shape are they? How many have you got? You get very interesting results….. Indeed such questions enable people to realize that these “buttons” Continue reading
Four Components of Emotional Intelligence
Emotional Intelligence was first described by Daniel Goleman, PhD, in the Harvard Business Review. Dr. Goleman has described many important scientific discoveries about emotions and human behavior in his book, “Emotional Intelligence.” The book organizes the information into a description of how emotion drives behavior, and describes intelligent ways of managing both. According to Goleman, people who know and monitor their own feelings and recognize and deal with the feelings of others, have advantages in all areas of life, but those who cannot get a control over their emotional lives battle constantly and this prevent them to produce continued work and clear thoughts. He has identified a set of competencies that differentiate individuals with Emotional Intelligence. Goleman’s Model: Four Components of Emotional Intelligence Emotional Intelligence consists of two kinds of abilities. The vertical axis describes awareness vs. behavior. “What You See” (left column) is the ability to recognize and understand Continue reading
Three Models of Emotional Intelligence
The emotional intelligence field is a very new area of study in psychological research. The definition therefore is varied and is constantly changing. It was only in 1990 that Salovey and Mayer came up with the first published attempt in trying to define the term. They defined emotional intelligence as the ability to monitors one’s own and other feelings and emotions, to discriminate among them and to use this information to guide ones thinking and actions. Emotional intelligence to a larger extent involves “emotional empathy” which is the ability to concentrate on one’s emotions and recognize mood both of themselves and others. It further describes how well one is able to adapt to various life challenges like stress and difficult incidences. It also involves the ability balance “honest expression of emotions against courtesy, consideration and respect”. This would obviously involve possession of some level of good social and communication skills. Continue reading