Role of Leaders in Shaping Organizational Culture

Management Principles

Organizational Culture – Development and Importance

Management Principles

Five Important Organizational Cultural Models

Management Principles

The Customer Satisfaction Model – Based on American Customer Satisfaction Index (ACSI)

Marketing Management

Rumours in Business Organizations

Business Communication

The Importance of Emotional Intelligence

The concept of emotional intelligence (EI) is an integral part of all areas of human development. However, as with many other scientific ideas, scientists still cannot agree on what emotional intelligence is. There are many definitions of emotional intelligence. Some define emotional intelligence as a set of non-cognitive abilities, competencies, and skills that affect a person’s ability to cope with challenges and environmental pressure. Others see this as the ability to be aware of their emotions and the emotions of others in order to motivate themselves and others and to manage emotions well in private with themselves and when interacting with others. Since the trainer is more a practitioner than a scientist, a shorter definition is preferred, which is easier to work with during the training and which conveys the essence of this scientific concept. Emotional intelligence is the ability to be aware of one’s emotions and the feelings of Continue reading

Abey Francis

The Importance of Emotional Intelligence for Leaders

Leaders need to have traits that are visionary and should be competent enough to attain the intended goals of the organization; meaning that the future of the organization lies squarely on the ideas generated by them. Such people should be inspired and possess the capability to explain it to the rest of the leaders or work mates. For a leader to induce change in an organization, there are issues that he or she needs to be well versed in. While taking care of issues that arise from the management, some challenges are evident especially those that touch on the management criteria of the organization. Leaders should know that it is important to understand the success they achieve in an organization results from teamwork and should not be credited to specific individuals. In addition, managers should be prepared to let go of outdated cultures or practices in the company; this means Continue reading

Abey Francis

The Relationship between Sustainability and Innovation

Advancement in technology and the changing lifestyles of people requires flexibility and adaptation for business to survive. Technology has affected the way business is conducted around the globe. Opportunities present are friendly to innovative people who are able to come up with different strategies to solve problems that face human beings. Innovation and sustainability have become pertinent in business’ success. Concept of Sustainability Sustainability is a term used in reference to the need to conserve natural environments. It therefore implies that all things that are important to people’s lives depend on the environment. People thrive and survive because of their environment, which allows them to gain access to water and other important resources that are pertinent to their general life ad health. Therefore, ensuring that these environments are conserved should be their obligation. Businesses and individuals need to take the initiative of ensuring that the surrounding environment is protected from bad Continue reading

Abey Francis

Achieving Sustained Competitive Advantage Through Strategic HR Management

Human resource management (HRM) is the art of managing employees in an organization. It involves the use of people to achieve organizational objectives in a productive manner and still satisfy the needs of individual employees. This is the traditional approach to human resource management. Human resource management has always been viewed as a department set apart from the rest of the organization. Lately however, the human resource department has had to justify its existence within an organization due to the increase in use of technology in place of human resources. The move is an attempt by the HR department to remain relevant to an organization in the face of the current technological changes. This has led to the emergence of Strategic Human Resource Management (SHRM). SHRM is a form of management that links HRM with organizational goals and objectives to improve performance and to strengthen organizational culture. SHRM focuses on organizational Continue reading

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Modern Block Cipher Algorithms in Cryptography

Cryptography signifies that which is concealed or hidden. It is writing or a description in a brief manner that secretly conveys a particular intelligence or words that we may wish to communicate. Cryptography may be used as a form of clandestine communication. The art of cryptography is a legitimate form of communication that is acknowledged in the world. Encryption is a process that uses an encryption algorithm to convert a message from plaintext into ciphertext, making the message unreadable to a third party. Block ciphers operate by breaking a message into fixed block sized messages which are encrypted using the same key. The advantage with block ciphers is that a smaller block can be created from a large message. DES (Data Encryption Standard) Data Encryption Standard is basically a symmetric-key algorithm used in the encryption of data of electronic nature. The algorithm was developed in the 1970s by IBM as Continue reading

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The Five Components or Competences of Emotional Intelligence

Emotional intelligence is the ability of an individual to recognize their own feelings, those of other people, in order to motivate one self and as well be able to manage our emotions, in our own self and in the relationships that we are having with other people. Times back, emotional intelligence was never recognised but as times goes it has been realised that emotional intelligence is a very important thing in the workplace today. It has been realised also that the IQ that an individual has, or having a high IQ does not matter and it does not guarantee a successful business. From Daniel Goleman’s book on working with emotional intelligence, we are able to see that most of the outstanding performers in the areas of business and great business leaders are mainly defined in the areas of their jobs by their “emotional intelligence” and not exactly by their job Continue reading

Abey Francis