Case Study: Hospital Management System (HMS)

XO Hospital Management System XO Infotech Ltd. has developed a core package — Hospital Management System that addresses all major functional areas of Hospital. The development environment ensures that XO HMS has the portability and connectivity to run on virtually all standard hardware platforms, with stringent data security and easy recovery in case of a system failure. XO HMS provides the benefits of streamlined operations, enhanced administration and control, improved response to patient care, cost control, and increased profitability. Some of the Subsystem Modules in XO HMS: Reception: The reception module handles various enquiries about the patient’s admission and discharge details, bed census, and the patient’s movements within the hospital. The system can also handle fixed-cost package deals for patients as well as Doctor Consultation and Scheduling, Doctor Consultancy Fees and Time Allocation. OPD, IPD Registration and Admission: This module helps in registering information about patients and handling both IPD Continue reading

Service Quality

Definition of Service Quality There are a number of different “definitions” as to what is meant by services quality. In its simplest form service quality is a product of the effort that every member of the organization invests in satisfying customers. In its broadest sense service quality is defined as superiority or excellence as perceived by the customer. More especially service quality has been defined as: The delivery of excellent or superior service relative to customer expectations. Quality is behavior – an attitude – that says you will never settle for anything less community, your stockholders or colleagues with whom you work every day. When we want to be effective – delivering good quality to the customer – we must produce services that meet “as much as possible” the needs of the consumer. Quality is providing a better service than the customer expects. One that is commonly us defines services Continue reading

Major Drawbacks of Entrepreneurship

Entrepreneurs are persons who are creative and imaginative in finding ways and add them to their own wealth, power and prestige. Entrepreneurs innovate and introduce new quality of good which consumers are not familiar yet. Besides, they often launch new method of production and new market which have not been tested and existed before yet. Moreover, they also bring new source of supply of raw material or half manufactured goods. Likewise, they create monopoly position which is the carrying out of the new organisation of any industry. It is important to differentiate between two primary types of entrepreneurs to understand how economic development occurs. ‘The initiation entrepreneur” is responsible for unprecedented economic growth during 19th and 20th centuries; creating new products, new productive technologies or procedures which has not existed before. Whereas ‘the imitative entrepreneur’ is for economic advancement in developing countries today, where there is a more widespread and Continue reading

Transport Documents used in International Trade

In international trade, the goods move from the warehouse of the exporter to the warehouse of the importer. The goods may move by land water or air or a combination of one or more of these modes. In international trade, such transport documents are more in number and it is very important to know the significance of each type of document and its nomenclature, etc. One of the important aspects to be remembered with regard to any transport document is that it must show the name of the carrier. 1. Bill of Lading This is a transport document, which represents the movement of goods by water. A Bill of Lading is a formal receipt given by a ship owner or their authorized agents stating that the goods mentioned therein (quantity, quality, description etc.) are shipped on a specified date and vessel and are deliverable to the person mentioned therein or Continue reading

Product Life Cycle – Meaning, Stages and Significance

Many products generally have a characteristic known as perishable distinctiveness.   This means that a product which is distinct when new degenerates over the years into a common commodity. The process by which the distinctiveness gradually disappears as the product merges with other competitive products, has been rightly termed by Joel Dean as “the cycle of competitive degeneration”. The cycle begins with the invention of a new product and is often followed by patent protection, and further development to make it saleable. This is usually followed by a rapid expansion in its sales as the product gains market acceptance. Then competitors enter the field with imitation and rival products and the distinctiveness of the new product starts diminishing. The speed of degeneration differs from product to product. While some products fail immediately on birth or a little later, others may live long enough. BPL’s picture in picture TV was eliminated Continue reading

History of banking in India

There are three different phases in the history of banking in India. Pre-Nationalization Era. Nationalization Stage. Post Liberalization Era. 1. Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies, an indigenous credit instrument, was very popular. The hundies were issued by bankers known as Shroffs, Sahukars, Shahus or Mahajans in different parts of the country. The modern type of banking, however, was developed by the Agency Houses of Calcutta and Bombay after the establishment of Rule by the East India Company in 18th and 19th centuries. During the early part of the 19th Century, ht volume of foreign trade was relatively small. Later on as the trade expanded, the need for banks of the European type was felt and the government of the East India Company took interest in having its own bank. The government of Continue reading