Customer-Oriented Environmental Sustainability – Meaning and Importance

The general public and international societies have always argued that to achieve sustainable development, the economic activities that human beings engage in should be able to protect natural resources. In as much it is believed that controlling the global population size would certainly help in achieving environmental sustainability; however statistical analysis and projection show that the global population would have to increase and therefore this might not be sustainable. Thus changing the customer-oriented lifestyle in developed nations would be more sustainable. Environmental sustainability should aim at capturing environmental systems dynamics by building adaptive and resilient systems. It should aim at achieving pollution control by reducing environmental pollutants such as greenhouse gases and other gases which directly and indirectly affect human lives and the environment such as sulfides. Thus ensuring sustainable transportation and energy-related activities as well as ecological activities would better help achieve environmental sustainability. Customer-oriented environmental sustainability aims at achieving Continue reading

PEST Analysis of DELL Computers

A PEST analysis is an analysis of the external macro-environment that affects all firms. P.E.S.T. is an acronym for the political, Economic, Social, and technological factors of the external macro-environment. Such factors usually are beyond the firm’s control and sometimes presents themselves as threats. For this reason, some say that “PEST” is an appropriate term for these factors. However, changes in the external environment also create new opportunities and the letters sometimes are rearranged to construct the more optimistic term of STEP analysis. Many macro-environmental factors are country-specific and a PEST analysis will need to be performed for all countries of interest. In the following, the analysis of the political, economic, social and technological factors leads to a description of the macro environment of Dell computers. Political Environment The political environment of a country is influenced by the political organisations such as philosophy of political parties, ideology of government or Continue reading

The Alignment of Compensation and Business Strategies

Compensation is a key element in the success of any business. Although compensation plans were not always seen as a strategic business initiative, their huge impact on a company’s bottom line, recruiting, retaining and motivating people has led to compensation design being considered an important element to achieving success. Compensation and Business Strategies Alignment It is essential that a fair, competitive and attractive compensation plan is created in order to ensure the future success of the company. If the compensation plan is carried out properly it can improve organisational effectiveness, support human capital requirements of a business, and motivate and reward achievement of key corporate strategic and financial goals. It is thus essential that compensation plans are well thought out and effectively designed. Compensation is the answer to attracting, retaining and motivating employees who have the necessary competencies to carry out the business strategy and handle greater responsibilities. Managers must Continue reading

Case Study: Disney’s Cultural Lessons From Tokyo and Paris

Disney is a worldwide famous cartoon company that was set up by Walter Disney in 1923 in the United States. It has built up the first theme park in California in 1953, which named “Dream World”, it was a big success for the company. Then in Florida, Paris, Tokyo, Hongkong and other places, Disney theme parks have been set up and welcomed by both the young and the adult. So far, it has about 60-year experience of operating multi-nationally. Although Disneyland is not the pioneer of theme parks, Disney creates a lot of colorful animation and cartoon figures which appeal to a lot of people to come and enjoy their lives in the theme parks. According to this, Disney especially Disneyland acquires much more success in the commercial world, for visitors brought great wealth and spread its culture abroad to every corner of this modern world. Successful Cross-cultural Management of Continue reading

Service Process Planning

The following are the strategic decision and design elements must be considered in the service process planning. Basic technological decision Conversion/ Market decision Specific equipment decision Process flow decision Blue Prints Flowchart Front and Back office Layouts Bench marks People decision 1. Basic Technological Decision In some, technology exists but not only in customerised form. So the question arises :whether the technology available can be developed to provide the raw material, process and equipment to deliver the service? For example , at one time it was possible to design printed electronic circuits on small chips, but the technology and specific equipment required to produce the chips are beyond the state of act. In the same way telephone was invented in 1876, but the technology came into use after 15 years from the invention of telephone dial. 2. Conversion/ Market Decision The decision on conversion process is complex as it depends Continue reading

Online Banking (E-Banking) Strategies

Though E-banking offers vast opportunities, yet even less than one in three banks have an E-banking strategy in place. According to a study, less than 15 percent of banks with transactional websites will realize profits directly attributable to those sites. Hence, banks must recognize the seriousness of the challenge ahead and develop a strategy that will enable them to leverage the opportunities presented by the Internet. No single E-banking strategy is right for every banking company. But whether they adopt an offensive or a defensive posture, they must constantly re-evaluate their strategy. In the fast-paced e-economy, banks have to keep up with the constantly evolving business models and technology innovations of the Internet space. Early e-business adopter like Wells Fargo not only entered the E-banking industry first but also showed flexibility to change as the market developed. Not many banks have been as e-business-savvy. But the pressure is now building Continue reading